TERMS & CONDITIONS
Eat Mexico includes the following in our tour service:
– Personalized itinerary;
– Specialized tour guide service;
– Full meals and tastings where applicable;
– Other fun activities applicable on a case-to-case basis;
– Beverages tasted on the tour
The following are not included in our tour service:
– Personal expenses;
– Personal snacks and beverages;
– Medical expenses and medicine;
– Lodging and restaurant recommendations
Reservation and Payment
We require the tour to be booked in its entirety, before the tours commences. This payment can easily be made by credit card via our website. Reservations must be made at least 24 hours in advance of the tour date. The tour is not considered confirmed until it has been paid for. We do not accept cash payment for tours at this time.
If a customer cancels a reservation, Eat Mexico must receive written notice of said cancellation via email at firstname.lastname@example.org.
Our walking tours — Street Food, Chilango Tacos 101, A Journey Through La Merced, Gourmet San Juan Market & Street Food, Narvarte at Night: Tacos, Chelas & Mezcal, Cancún Mercado 23, and Taste of Puebla — carry a non-refundable cancellation fee of $35 USD. The Milpa Alta Countryside Day Trip carries a non-refundable cancellation fee of $75 USD. A Custom Culinary Tour or tours for 8 people and larger may require a larger non-refundable cancellation fee, dependent on the complexity and length of the itinerary.
Refunds will work as follows:
Cancellations 7 days or more days before tour date — 100 percent refund remaining balance, after cancellation fee is deducted.
Cancellations 6 or less days before tour date — NO refund
For groups of 10 people or larger, cancellations made 16 days or less before a tour date will NOT be refunded. Refunds will not be given for reductions in group size. No exceptions.
Guests who do not show up for their tour will not be refunded.
Guests who arrive late will not be refunded or granted credits or itinerary changes.
We are unable to change the date or time of a tour, or refund a tour, due to unexpected occurrences that arise on the part of our guests, such as flight delays or cancellations.
Cancellation by vendor or Eat Mexico
We grant a full refund of all monies including booking fees, if we or our suppliers cancel a trip. You have the option to accept an alternative tour, or your money will be refunded within two business days. At no time will our company hold funds beyond two business days. This is not meant to supersede our policy or right to change itineraries. We have the right to and will exercise last-minute changes due to circumstances that may arise.
No refunds or credits are issued for itinerary changes. See Schedules and Tours.
Schedules and Tours
Schedules will be kept as quoted, though we reserve the right to change any schedule (timing) and offer alternative itineraries to our participants. There is limited chance of this occurring, but it can happen due to the unpredictable nature of traffic, construction, political manifestations, etc., in Mexico. The amount of time a participant takes within each stage of the itinerary is the participant’s responsibility. Eat Mexico will not be responsible if there is not enough time to visit all the promised stages in the itinerary.
We constantly confirm that the places we visit are open to the public. However, if you booked a tour to a site that is unexpectedly closed due to any reason, we reserve the right to re-schedule.
We carefully design our tours according to group size and our customers’ needs. In our quest to offer an excellent tour, we reserve the right to change or reorder food stops as we see fit. Any two of our tours — even the same tour — may not have the exact same stops every time.
Markets, Taquerías, Fondas and Food Stalls
The food experience is a very important part of our tours. For each tour, we carefully plan and select the street stands, market stalls and eateries that are to serve as representatives of the Mexican cuisine.
All culinary operations are run by outside entities and not Eat Mexico: Restaurants, Shops, Taquerías, Fondas, Market and Street Stalls. We offer a planned culinary tour and, most importantly, regional cuisine. Because our tours are personalized, we able to meet special dietary needs on these tours. If you have food allergies or intolerance or a severe dislike for certain foods, IT IS YOUR RESPONSIBILITY TO LET US KNOW AND TO NOT ACCEPT ANY FOOD FROM A VENDOR WITHOUT KNOWING ITS ORIGIN FIRST.
Sending the reservation fee to Eat Mexico grants & constitutes consent of the tour to the terms and conditions explained herein. Our tours begin on your arranged pickup time and end at the designated tour ending point, or, in the case of our Late Night Tacos & Mezcal Tour, at the drop-off point at your hotel.
Eat Mexico has the right to remove any disruptive or disrespectful customer without notice. A removed customer is not an agreement of a refund or credit. All funds paid to Eat Mexico will be forfeited and are not considered refundable. We reserve the right to refuse acceptance of any customer at our sole discretion without notice or cause.
Eat Mexico can not be held responsible for acts beyond its control, ie: acts of Nature, Acts of War, Planned or Unplanned attacks. We are not responsible for damages or losses including loss of income from persons or entities not controlled by Eat Mexico, such as Restaurants, Chefs, Caterers or any provider. In the event of any claims, disputes arising from our relationship or caused by the tours; all parties consent to having their grievances heard in the jurisdictions and venues of the courts in Mexico City, D.F., Mexico.
Waiver of Liability
It is each individual participant’s responsibility to read and understand the terms and conditions of Eat Mexico prior to the reservation and attendance of each tour.
I agree that Eat Mexico, their employees, owners, affiliates, officers, directors, successors, agents, and assigns, do not own or operate any entity which provides, or is to provide, goods and services for my tour, including food services providers, food and produce suppliers. As a result, Eat Mexico, is not liable for any negligent or willful act or failure to act of such third person, or of any other third party.
In addition, I acknowledge that I have voluntarily applied to participate in the tour designated on this application. I do so with the knowledge of the risks and dangers involved, including but not limited to:
– Negligence in the conduct or arrangement of this trip in any respect from inception to completion;
– Physical exertion for which I am not prepared;
– Forces of nature;
– Transportation failures whether by car, boat, by foot, or by any other conveyance;
– Consumption of alcoholic beverages;
– Risks associated with food or impure water;
– Civil unrest; terrorism;
– Criminal activity;
– Accident or illness without access to means of rapid evacuation or availability of medical supplies or services;
– The adequacy of medical attention once provided;
– Damaged, stolen, lost, or misplaced luggage or property.
I HEREBY AGREE TO BE RESPONSIBLE FOR MY OWN WELFARE AND PROPERTIES AND ACCEPT ANY AND ALL RISKS OF DELAY, UNANTICIPATED EVENTS, INCONVENIENCE, ILLNESS, INJURY, EMOTIONAL TRAUMA OR DEATH.
I acknowledge that participation in Eat Mexico tours is based upon my execution of this Liability Waiver. I hereby RELEASE AND DISCHARGE FOREVER EAT MEXICO FROM AND AGAINST ANY AND ALL LIABILITY ARISING FROM MY PARTICIPATION IN THE TOUR. I agree that this release shall be legally binding upon me personally, all members of my family, and all minors traveling with me, my and their heirs, successors, assigns, and legal representatives, it being my attention to fully assume all the risks associated with this trip and release Eat Mexico from any and all liabilities to the maximum extent of the law.